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Merchandise Order Support

Please complete this form to tell us about the kind of support you require for your merchandise reward.

 

For Personal Shopper-related inquiries, please refer to your email confirmation to contact the Personal Shopper team directly.

Please select the kind of support you require

Please select the kind of support you require

Please select the kind of support you require

Please select the kind of support you require

Your Details

Member Details

If any of your Member details are incorrect, please visit your profile.

 

  • Name:
  • Member number:
  • Phone Number:
  • Email:

Order Details

To expedite your request, please ensure you have contacted the manufacturer before completing the fields below.

Please complete all fields below.

Please enter a valid 15-digit order number.
Please enter a valid date.
Please enter a valid type of merchandise reward.

Merchandise Reward Details

Please provide the case ID/number and/or contact name from your communication with the manufacturer.

 

Please enter a valid description

Supporting Images


Please attach detailed photo(s) of the merchandise (no more than 5) as well as the packaging to support your claim.

Upload up to 5 images. Max file size: 5 MB

Drag images to upload or choose a file *

JPEG, JPG, PNG or BMP only • Max file size 5 mb

Supporting images required.
Uploaded Files

Please review

Your Details

  • Name:
  • Member number:
  • Phone Number:
  • Email:

Order Details

  • Order number:
  • Order Date:
  • Product Description:

Merchandise reward details

  • Type of merchandise reward issue:
  • Description of problem:

Uploaded Files

Merchandise Delivery Issue

  • Issue type:

Before you submit a form, please review the links below to see if they have the info you need.

Please review the links below to see if they have the info you need. To change your delivery address, cancel your order within the first 24 hours and start again. Simply find your reward in your Order history and choose “Сancel”.

Details

My Orders

View your tracking information or cancel an order

Frequently Asked Questions

Delivered - Item not received

Your Details

If any of your collector details are incorrect, please visit your profile.

 

  • Name:
  • Member number:
  • Phone Number:
  • Email:

Merchandise Delivery Details

  • Delivery Issue:
Please enter a valid 15-digit order number.

Use tracking number link under My Orders to retrieve status from delivery company.

Please enter a valid description.

Please review

Your Details

  • Name:
  • Member number:
  • Mobile Phone Number:
  • Email:

Merchandise Delivery Details

  • Issue Type:
  • Order number:
  • Status Delivery:
  • Issue Description:
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Our Care Ambassadors require you to send an email to merchandisesupport@bluerewards.ca with images of the merchandise and the packaging.

 

Please include in this email:

  • Your order number
  • The date you received your merchandise
  • A description of the issue
  • Detailed photo(s) of the merchandise (no more than 5) as well as the packaging to support your claim of:
    • The merchandise got damaged
    • The merchandise is defective
    • Some items/parts are missing
    • The merchandise isn’t what you ordered

 

PLEASE NOTE: If you don’t attach sufficient detailed images, the inquiry process may get delayed.

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Order management

Order Management Issue Details

  • Issue type:

Please review the links below to see if they have the info you need. Use your tracking number link to check the status of your delivery.

Details

My Orders

View your tracking information or cancel an order

Frequently Asked Questions

Delivered - Item not received

Instruction Details

   

Our Care Ambassadors require you to send an email to merchandisesupport@airmiles.ca, with images of the merchandise and the packaging.

Please include in this email:

  • Your order number
  • The date you received your merchandise
  • A description of the issue

 

Detailed photo(s) of the merchandise (no more than 5) as well as the packaging to support your claim of:

  • The merchandise got damaged
  • Some items/parts are missing
  • The merchandise isn’t what you ordered

 

PLEASE NOTE: If you don’t attach sufficient detailed images, the inquiry process may get delayed.