Frequently Asked Questions

You can use the promo code towards any product under the Mobile section of the samsung.com/ca website, and you can redeem the promo code online or in-store.

The $518 promo code you’ll receive after qualifying with your new BMO AIR MILES World Elite Mastercard is enough to cover the cost (including taxes) of a new Samsung Galaxy Watch6 Bluetooth 40mm/44mm.

The $220 promo code you’ll receive after qualifying with your new BMO AIR MILES Mastercard is enough to cover the cost (including taxes) of new Samsung Galaxy Buds2.

If you decide to cover the cost over and above what’s offered by the promo code, you can also put the $518 or $220 towards other Samsung products like:

• Smartphones
• Tablets
• Galaxy Book and Laptops
• Watches
• Galaxy Buds
• Accessories – including smart phone accessories, chargers, Galaxy Book accessories, and tablet accessories

+ other items under “Computing” and “Accessories” at samsung.com/ca

Items under “TV & AV” and “Home Appliances” are excluded from this offer.

The promo code is a one-time use promo code. It can only be used for one product, in one transaction on samsung.com/ca or at a Samsung Experience Store. It cannot be used again even if the transaction does not use the full amount offered through the promo code.

If you choose an item that costs less than the value of the promo code, the amount left over will be forfeited.

The promo code you receive will need to be you used by March 31, 2024. 

Items purchased using a promo code received from this offer will need to be returned to Samsung in accordance with their 15-day Return & Cancellation policy.

To learn about returning a product to Samsung, please visit Samsung’s Return & Cancelation FAQs.

Once the product is returned to Samsung, you will need to contact AIR MILES Customer Care and provide a copy of your promo code.

Once the return is verified, a new promo code will be issued to within 90 days.

You are not able to change your order once it has been placed. Instead, you should cancel or return the order, and then place a new order.

See “What if I want to return what I bought with my promo code?” or « Can I cancel my order? » to learn more.

If you decide you don’t want the product(s) you ordered, please contact the Samsung Online Shopping Sales Support Team as soon as possible so they can try to cancel part, or all, of your order before it’s shipped.

If they can’t cancel the order in time and it is shipped to you, please refuse the delivery at the door. Your order will be returned to Samsung.

Once the product is returned to Samsung, you will need to contact AIR MILES Customer Care and provide a copy of your promo code.

Once the return is verified, a new promo code will be issued to within 90 days.

To learn more about the products Samsung offers, visit samsung.com/ca.

For help with the product(s) you purchased visit Samsung Customer Support.

Yes. Even though you share the same AIR MILES collector number, each person can apply for their own BMO AIR MILES credit card and take advantage of this offer themselves.

Yes! You can use the promo code at any Samsung Experience Store in Canada by informing a Samsung Team Member that you would like to redeem your promo code, and presenting it at check-out.

Like online purchases, the promo code can only be used towards select Samsung products.

Visit “What Samsung products can I use my promo code towards?” to learn more.

Once you add your desired eligible Samsung product to your shopping cart at samsung.com/ca, you can enter the code into the ‘Promo Code’ box during the check-out process.

The code will apply the amount of the promo code to your purchase instantly.

Once you add your desired eligible Samsung product to your shopping cart and proceed to check-out, you will add the promo code to the applicable field. The promo code will $0 out the product cost of the Samsung Galaxy Buds2 or the Samsung Galaxy Watch6 (or a similarly priced product). Since the tax applies to the value you pay, there will then be no tax charged.