Concern resolution process
Blue Rewards is committed to providing world class customer service with the goal of exceeding your expectations on every interaction.
Service promise
If you feel that we have not met our commitment to you, we encourage you to express your concerns by following the concern resolution process outlined below. We endeavor to resolve issues in a manner that balances both the interests of our Members and the Blue Rewards Program once all related facts have been reviewed and assessed.
Our Process
Please note that if you have not followed the concern resolution process as outlined, we may forward your concern for review by the appropriate point of contact in accordance with the process.
Step 1 - Contact a Customer Care Ambassador
Most concerns can be resolved by contacting one of our Customer Care Ambassadors. They have extensive knowledge of the Blue Rewards program and can answer most inquiries.
Phone:
(1-888-247-6453)
In Toronto: 416-226-5171
Fax:
1-888-378-2332
Mailing Address:
Blue Rewards Customer Care
PO Box 130, Station B,
Toronto, Ontario
M5T 2T3
Step 2 - Contact our Blue Rewards Resolution Team
If your concern has not been addressed to your satisfaction, you may wish to address the matter with our Blue Rewards Resolution Team. They have additional authority and resources to resolve matters in a timely manner. Matters presented to the Blue Rewards Resolution Team are generally addressed within 5 business days, though the complexity of the matter and other circumstances may result in more time being required to come to a resolution. In these situations, we will keep you apprised of our progress.
To contact the Blue Rewards Resolution Team:
Fax:
To the attention of the Blue Rewards Resolution Team 1-888-382-9693
Mailing Address:
Blue Rewards Customer Care
Attn: Blue Rewards Resolution Team PO Box 130, Station B,
Toronto, Ontario
M5T 2T3
Step 3 - Contact the Office of the President
If the complaint process has been followed and you remain unsatisfied, you may address your concern to the Office of the President. One of our Office of the President Representatives will review the matter and provide you with a resolution or an explanation. Issues escalated to the Office of the President will be acknowledged within 1 business day of receipt and a representative will be in contact with you throughout the resolution process.
To contact the Office of the President
Phone:
1-866-837-2905
Please be prepared to leave a message with your Member number, name, telephone number, and a brief description of the matter.
Email:
officeofthepresident@bluerewards.ca
Fax:
To the attention of the Office of the President
1-888-382-9693
Mailing Address:
Blue Rewards Customer Care
Attn: Office of the President
PO Box 130, Station B,
Toronto, Ontario
M5T 2T3
