Before January 25:

Blue collectors can transfer up to 500 Reward Miles™ per calendar year between their AIR MILES Cash and Dream Accounts. For greater clarity, the limit of 500 Miles is cumulative; all transfers from Cash to Dream and from Dream to Cash will contribute to the total annual limit. AIR MILES Gold® collectors can transfer up to 3,000 Reward Miles™ per day between their AIR MILES Cash and Dream Accounts. AIR MILES Onyx collectors can transfer an unlimited number of Reward Miles between their AIR MILES Cash and Dream Accounts per calendar year. There is a daily transfer limit of 3,500 Miles between a collector’s AIR MILES Cash and Dream Accounts through the AIR MILES website and app’s digital Transfer Miles feature. Onyx collectors can transfer more than the daily digital limit of 3,500 Miles by calling AIR MILES Customer Care and completing verification requirements. There is no fee associated with the Transfer Miles feature between a collector’s Cash and Dream accounts. To use the Transfer Miles feature, first log in to your AIR MILES account on airmiles.ca or in the AIR MILES App and visit the Transfer Miles page. Then, select the transfer type (Cash to Dream or Dream to Cash), enter the amount of Miles you wish to transfer and confirm the transfer by clicking the “transfer” button. Once confirmed, transfers are final; reversing the transfer will be considered a second transfer and will contribute to the annual transfer limit applicable to Blue collectors. AIR MILES reserves the right to revise or amend the Transfer Miles limit or to revise, pause, or cancel the Transfer Miles feature in part or in whole at any time without prior notice to you. Please visit https://www.airmiles.ca/en/transfer-balance.html for more details.

As of January 25:

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Before January 25:

Offer is available to AIR MILES Collectors only. Dream Miles may be purchased at the prices currently listed on the “Buy Dream Miles” webpage at buymiles.airmiles.ca, which are subject to change without notice (including, but not limited to, as a result of time-limited promotional offers which AIR MILES may offer and withdraw). Prices are listed in Canadian dollars and do not include applicable taxes. Applicable taxes will apply. Dream Miles can be purchased in increments of 100, 200, 500 or 1,000 Miles per transaction (each a “Package”). Limit of one Package per transaction. All sales are final. There are no refunds on purchased Dream Miles.

Please allow up to 2 business days for Dream Miles to be deposited into your Collector account. Any purchased Dream Miles will be deposited directly into your AIR MILES^® Dream Account regardless of your set balance preference at the time of purchase.

To be eligible to purchase Dream Miles:

1. a valid Collector number must be entered at the time of the transaction; and
2. at least 1 AIR MILES Reward Mile™ must have been posted to the Collector account prior to the time of purchase.

The purchase price of a Dream Mile under this Offer is not intended to be, and should not be understood as, a statement of the dollar value of a Dream Mile. Notwithstanding the purchase price, the value of Dream Miles can fluctuate based on your redemption choices or changes to the AIR MILES^® Reward Program. For example, the value of Dream Miles may vary based on the category of Dream reward being redeemed (travel, merchandise, certificate, or event), the specific individual reward being redeemed, and any promotional offers available at the time of redemption. The amount of Dream Miles needed to redeem a specific reward is subject to change without notice and such changes may affect the value of the Dream Miles being redeemed. To view the current list of available Dream rewards and the number of Dream Miles needed to redeem a specific reward, please visit airmiles.ca/rewards.

AIR MILES^® reserves the right in its sole discretion to:

1. make changes to this Offer (including, but not limited to, the price per Dream Mile) and to withdraw the Offer at any time, for any reason and without notice.
2. reverse any transaction it finds in its sole discretion to be in violation of these terms and conditions, disruptive, suspicious or fraudulent.

This Offer is subject to the Terms and Conditions of the AIR MILES^® Reward Program.

As of January 25:

Offer is available to AIR MILES Collectors only. Miles may be purchased at the prices currently listed on the “Buy Miles” webpage at buymiles.airmiles.ca, which are subject to change without notice (including, but not limited to, as a result of time-limited promotional offers which AIR MILES may offer and withdraw). Prices are listed in Canadian dollars and do not include applicable taxes. Applicable taxes will apply. Miles can be purchased in increments of 100, 200, 500 or 1,000 Miles per transaction (each a “Package”). Limit of one Package per transaction. All sales are final. There are no refunds on purchased Miles.

Please allow up to 2 business days for Miles to be deposited into your Collector account.

To be eligible to purchase Miles:

1. a valid Collector number must be entered at the time of the transaction; and
2. at least 1 AIR MILES Reward Mile™ must have been posted to the Collector account prior to the time of purchase.

The purchase price of a Mile under this Offer is not intended to be, and should not be understood as, a statement of the dollar value of a Mile. Notwithstanding the purchase price, the value of Miles can fluctuate based on your redemption choices or changes to the AIR MILES^® Reward Program. For example, the value of a Mile may vary based on the category of  reward being redeemed (travel, merchandise, certificate, or event), the specific individual reward being redeemed, and any promotional offers available at the time of redemption. The amount of Miles needed to redeem a specific reward is subject to change without notice and such changes may affect the value of the Miles being redeemed. To view the current list of available rewards and the number of Miles needed to redeem a specific reward, please visit airmiles.ca/rewards.

AIR MILES^® reserves the right in its sole discretion to:

1. make changes to this Offer (including, but not limited to, the price per Mile) and to withdraw the Offer at any time, for any reason and without notice.
2. reverse any transaction it finds in its sole discretion to be in violation of these terms and conditions, disruptive, suspicious or fraudulent.

This Offer is subject to the Terms and Conditions of the AIR MILES^® Reward Program.

Before January 25:

AIR MILES^® Reward Miles may be transferred for a fee of $0.15 per Mile plus applicable taxes (unless otherwise advertised). Taxes will be calculated based on the address associated with the Collector profile of the Collector Number from which the Miles are transferred. Transferred Cash Miles will be deposited only into another AIR MILES Cash Account and transferred Dream Miles will be deposited only into another AIR MILES Dream Account; a transfer of Miles between Cash and Dream Accounts is not permitted. Transferred Miles are excluded from the calculation of Eligible Miles required for any AIR MILES Collector status and do not count towards the recipient qualifying for AIR MILES Gold^® or Onyx^® Collector status. Once a transfer is complete, it is final. There are no refunds on transferred Miles. Transferred Miles will immediately be posted to the recipient AIR MILES Cash or Dream Account, as applicable. Only the individual in whose name the Collector Number has been established can authorize the transfer of Miles from their Collector Account(s).

As of January 25:

AIR MILES^® Reward Miles may be transferred for a fee of $0.15 per Mile plus applicable taxes (unless otherwise advertised). Taxes will be calculated based on the address associated with the Collector profile of the Collector Number from which the Miles are transferred. Transferred Miles are excluded from the calculation of Eligible Miles required for any AIR MILES Collector status and do not count towards the recipient qualifying for AIR MILES Gold^® or Onyx^® Collector status. Once a transfer is complete, it is final. There are no refunds on transferred Miles. Transferred Miles will immediately be posted to the recipient AIR MILES Account. Only the individual in whose name the Collector Number has been established can authorize the transfer of Miles from their Collector Account(s).

How do I change my balance preference?

To change or reset your balance preference, simply use the slider in the tool at the top of the page. Set it to the preference of how you would like the Miles you get to be allocated. Changing your balance preference here will only affect Miles you get moving forward and will not change your current AIR MILES Cash or Dream Accounts. When you’re all set, click “Update balance preference” to save your changes and continue.

I changed my balance preference, but it didn’t go into effect.

Once you’ve set your new preference on the slider, click “Update balance preference.” Once this is done, you may be asked to confirm your email (we need this on your Profile to know where you get in touch with you about any Rewards you may get). Once this has been done, we’ll send you a confirmation of your change, and then you’re all set!

Remember: Changing your balance preference will not affect the Miles currently in your AIR MILES Cash or Dream Accounts

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Valid as of March, 2024. Program details and information are also available at www.airmiles.ca or by calling 1-888-AIR-MILES. In Toronto, call: (416) 226-5171.

The AIR MILES^® Reward Program ("Program") is operated by AIR MILES Loyalty Inc. ("AIR MILES", "us", "our", or "we"). When you enroll in the Program as a Collector of AIR MILES Reward Miles ("Miles"), we licence you to collect Miles by dealing with participating Partner retailers and service providers authorized to issue Miles from time to time ("Partners") and to use the Miles that you have collected for travel, merchandise, gift certificates and other rewards ("Rewards") provided by participating travel providers, manufacturers, retailers and service providers ("Suppliers") that we make available from time to time. Enrollment, membership and all related benefits of the Program are offered at our discretion. By enrolling in the Program or collecting Miles, you agree that you have read and understand:

• these Terms and Conditions and are bound by all of them, as changed from time to time, and
• you consent to our collection and use of your personal information in accordance with our Privacy Policy (see Committed to your Privacy directly below).

Committed To Your Privacy

We are committed to protecting your privacy. We collect and use your personal information: (i) to administer the Program, including processing your enrollment, rewards and benefits, and detecting and suppressing fraud; (ii) to process your orders, including the issuance of Rewards and Certificates; (iii) to invoice your Accounts and Partner Accounts, as appropriate; to communicate administrative and other information, marketing and offers to you, including on behalf of our Partners and Suppliers; (v) to understand, analyze and develop insights on your responses, needs and preferences from your participation in the Program, transactions with Partners, affiliates and Suppliers, and/or your digital interaction with the Program, its Partners, its affiliates and its Suppliers ; (vi) to develop, enhance, market and/or provide products and services to meet those needs; and (vii) to enable you to participate in promotions and contests. View our Privacy Policy for complete details on how we collect, use, disclose and safeguard your Personal Information, your choices, and the rights you have. If our business is transferred to a new owner, we will give affected Collectors notice before personal information is transferred or becomes subject to a different privacy policy.

Participation In The Program

To enroll in the Program, you must provide us with both a valid mailing address in Canada and a valid email address and you must be at least 16 years of age. If we accept your application for enrollment, we will enroll you in the Program as a collector of AIR MILES Reward Miles ("Collector"), assign you a unique Collector Number and send you an AIR MILES Collector Card ("AIR MILES Card") embossed with your Collector Number.

You may request additional AIR MILES Cards for other members of your household ("Additional Collectors") for which we may impose a fee in our discretion. You may collect Miles under one Collector Number only. All Miles collected by Additional Collectors for whom you have requested Additional Cards will be recorded under your Collector Number.

You may allocate the Miles that you collect to the separate accounts ("Collector Accounts") under your Collector Number that we may establish from time to time.

In case of divorce or relationship breakdown, death, emigration from Canada, duplication error, or with our authorization, you may with our prior consent and upon proper proof and payment of such fees as we may in our discretion impose from time to time, merge your Collector Number with the Collector Number of a family member or member of your household.

The Program, including all Miles, AIR MILES Cards, every certificate or other document which can be exchanged for a Reward ("Certificate") and all rights relating to them, are and will remain our property. You are responsible for all taxes payable as a result of your participation in the Program, including collecting and using Miles and obtaining Rewards. You may not transfer, sell, exchange, give, charge or otherwise dispose of any Mile except in accordance with such conditions as we may prescribe from time to time and upon payment of such fees as we may impose in our discretion from time to time.

You must identify yourself as a Collector and present your AIR MILES Card or provide your Collector Number when dealing with Partners. While similar programs may be offered in other countries, the Program entitles you to collect Miles only from Partners in Canada. We will credit your Collector Accounts only with Miles you collect when dealing with authorized Partners in good standing with us, and only after the Partner notifies us to do so. We are not responsible if a Partner delays or fails to notify us or for any other delay in recording Miles in your Collector Accounts. Some Partner locations may not participate in the Program. We may refuse to record or honour Miles in your Collector Accounts, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded Miles if the issuing Partner does not pay amounts owing to us or tells us to cancel the Miles (for example, because you returned or didn't pay for products or services for which the Miles were issued). Partners will determine the conditions under which they will issue Miles and may change those conditions at any time and without notice. Neither we nor any Partner is responsible for any offer of Miles which is no longer in effect. Any dispute must be settled between you and the Partner. If you believe that Miles earned from a transaction are missing from your Collector Account, you must notify us after 60 days from the transaction date, and 120 days for Bonus Miles collected through Bonus Offers or through AIR MILES promotions. We may require you to submit documentation to support your claim.

Correct sign-in credentials (collector number & PIN or email address and password) are required in order to access your Collector Accounts and to use your Miles on airmiles.ca, the AIR MILES mobile app or when contacting our Customer Care Centre. Anyone who knows your sign-in credentials will have full access to your Collector Accounts, and may change the address associated with your Collector Number and use Miles recorded in your Collector Accounts. You are responsible for maintaining the secrecy of your sign-in credentials (PIN or password) for all activities that occur using your PIN or password and for notifying us of any unauthorized use of your PIN or password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions. Notify us immediately if your AIR MILES Card is lost or stolen. We may from time to time allow you to allocate the Miles that you collect to separate balances within your Collector Accounts and restrict the Rewards available upon the use of Miles from any particular balance.

If no Miles are posted to any of your Collector Accounts or used from any of your Collector Accounts for a period of 24 consecutive months, we may cancel the Miles recorded in all of your Collector Accounts without notice or compensation to you.

Use Of Miles

Miles have no cash, monetary or other value and cannot be converted into any currency. Miles are not actual miles. They count towards travel services, merchandise, Certificates and other Rewards that we make available from time to time.

You may use our Internet website, our AIR MILES Customer Care Centre and our Interactive Voice Response System ("IVR") to use Miles for the Rewards that we make available from time to time through these channels.

We may restrict the Rewards available upon the use of Miles from any particular Collector Account.

You may use Miles in accordance with such conditions and upon payment of such fees as we may prescribe from time to time. The number of Miles recorded in your Collector Accounts and the number of Miles required to obtain any particular Reward are subject to verification by our Customer Care Centre. Once merchandise, gift certificates or gift cards have been booked or ordered on airmiles.ca, no changes, cancellations, exchanges or refunds whatsoever are permitted. All Rewards are offered subject to availability and restrictions imposed by Suppliers. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Rewards not turning out as you expected for whatever reason.

You may use Miles to pay for purchases from participating Partners and Suppliers in accordance with such conditions and upon payment of such fees as we may prescribe from time to time. Visit airmiles.ca for a complete listing of participating Partners and Suppliers where this Reward is offered and full details as to how to use Miles to obtain this Reward.

From time to time, you may obtain specially designated Rewards by using Miles or by using a combination of Miles and money. We will designate the Rewards to which this feature applies and determine the number of Miles and amount of money required to obtain any particular Reward in our sole discretion.

All references to money in these Terms and Conditions are in Canadian dollars, unless otherwise indicated, and we accept payment of money in Canadian dollars only by way of valid credit card. You are responsible for all taxes applicable to any amounts payable to us. We will determine the applicable taxes on the basis of the province in which you reside, as shown in our records at time of payment.

Additional Provisions Relating To Travel Rewards

The number of Miles required for flight Rewards may vary due to routing and carrier availability, time and date of travel and use of multiple carriers. Suppliers may limit length of stay and impose requirements to complete travel within a specified time after booking. Changes to travel arrangements made after booking are subject to applicable fees imposed by Suppliers and us and any applicable increase in the number of Miles required for the changed travel arrangements. Tickets must be used within one year of original booking and no Miles will be refunded in consequence of a change to travel arrangements once made. You are responsible for and must pay all administration charges, taxes and fees (such as sales, departure and transportation taxes and fees, airport improvement fees and other fees), airline fuel and other surcharges and excess baggage charges, immigration fees, governmental fees and levies, customs charges and passenger facilities charges (including port charges), health or other inspection fees, and other non-ticket costs or charges which may be imposed or collected with respect to Rewards requested by you or through your Collector Accounts. All travel services are arranged by AIR MILES Travel Services Inc., a licensed travel agent in Ontario, British Columbia and Quebec, which may impose its own service fees for arranging travel services. Trip cancellation and interruption insurance is highly recommended to ensure the return of Miles used to your Collector Accounts. Availability of travel-related Rewards may be affected by Suppliers blackout days, seating or space availability or other factors, meaning that seats or space for our Collectors may not be available even though the flight might not be full or the Rewards or Supplier services may not be fully booked. We may without notice alter or substitute airlines or scheduled travel times, omit or alter stopping places and routes, and are not responsible for making connections. We do not guarantee start or finish of travel. All reservations are subject to conditions of carriage, supply, and business of Suppliers which may include exclusions and limitations of liability. Times shown in timetables or elsewhere are approximate and not guaranteed. Schedules are subject to change without notice. We suggest you contact the participating airline in advance to confirm your departure times. We assume no responsibility if you are denied boarding, or your flight is cancelled or delayed. It is your responsibility to ensure you have all necessary travel documents required to enter the countries of your stop-overs and destination and that you are aware of and meet all health requirements of your destination.

Business Collectors

Collectors who collect Miles in the course of making business expenditures may enroll as Business Collectors in the AIR MILES Reward Program. Any individual, sole proprietorship, partnership or corporation which does so and has a valid Canadian address may enroll as a Collector by such individual or sole proprietor, or a partner in such partnership, or a director, officer or purchasing manager of such corporation, (each a Principal) following the procedures described below. Upon doing so, such Collector will be designated as a Business Collector. In addition, we may from time to time, at our option, identify Collectors who we believe have collected Miles in the course of making business expenditures and those Collectors will also be identified as Business Collectors. All Business Collectors will be entitled to the benefits and features outlined below. If we determine that a Business Collector has not been collecting for business purposes for any continuous 12-month period, we may, at our option, designate their business Collector Number as a non-business Collector Number, in which case such Collector will cease to be a Business Collector.

A Business Collector may transfer Miles recorded in its Collector Accounts at the time of transfer to the Collector Account of a Principal, employee or family member of the Business Collector, or any family member of any such Principal, by providing us with written notice from a Principal of each such transfer.

In addition to the two Business AIR MILES Cards that are provided upon enrollment in the Program, a Business Collector may request additional or replacement AIR MILES Card(s) for employees or other representatives of the Business Collector at such cost as we may prescribe from time to time. Each any person (other than the Business Collector itself) to whom any such additional AIR MILES Cards are provided will be an Additional Collector.

To enroll as a Business Collector, you may: (i) complete an enrollment form available from an authorized participating Partner; or (ii) call our Customer Care Centre at 1-888-AIR-MILES and ask to be enrolled as a Business Collector or designate your existing non-business Collector Number as a Business Collector Number.

Limitation Of Liability

Neither we, our affiliates nor any of our or their respective officers or directors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, travel cancellation, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can use Miles; (iii) unauthorized use of your Collector Card, PIN or password; (iv) any offer, representation, statement or claim about the Program, any Partner or Supplier or their products or services, made by a Partner, Supplier or any other person; or (v) the purchase, redemption for or use of any goods or services of Partners or Suppliers, including any travel arrangements or other Rewards, whether made available by us, any of our affiliates, Partners, Suppliers or otherwise. This applies even if we or our representatives are advised of the possibility of such Costs. Partners and Suppliers are not responsible for the Program. Any liability we may have to you or anyone else who obtains the benefit of any Miles you use, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your Accounts with the number of Miles you used in connection with those circumstances, or, if no Miles were used, to a maximum of one-tenth of one cent for each Reward Mile recorded in your Accounts when the liability arose. Use of our website is subject to the terms of use displayed thereon from time to time.

Termination, Changes And Breach

We may change these Terms and Conditions, any aspect of the Program including booking conditions, procedures for using Miles for Rewards, or any Rewards in any respect, all without notice and even though changes may affect the value of Miles already accumulated. For current Terms and Conditions and other Program details and information, visit www.airmiles.ca or call our Customer Care Centre. For example, but without limitation, we may add, delete or change Partners, Suppliers (including participating airlines), time limits for collection, use or redemption of Miles, Certificates or Rewards, conditions or procedures of the use of Miles, the number of seats available to destinations, the number of blackout dates, travel restrictions, or the number of Miles required for particular Rewards. If no Miles are recorded in your Accounts for 24 months, you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your Miles and Rewards. If a Mile or Reward expires or is cancelled for any reason, it becomes void without compensation.

General

These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect and use Miles and your entitlement to any other benefits of the Program, and supercede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward. Unless we otherwise elect, any dispute regarding these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Toronto, Ontario, in English, and in accordance with Ontario laws, unless you are a Quebec resident in which case Quebec laws shall apply. In all other respects the arbitration shall be governed by and subject to the Ontario Arbitration Act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute. We will not be taken to have waived any of our rights even if we use Miles or honour Certificates when not required. Miles and Certificates have no cash, monetary or other value and cannot be converted into any currency. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes. The Program, all rules and Terms and Conditions are governed by the laws of Ontario (except for Quebec residents, for whom Quebec law applies). If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.

© 2024 AIR MILES Loyalty Inc.

Valid as of January, 2026. Program details and information are also available at www.airmiles.ca or by calling 1-888-AIR-MILES. In Toronto, call: (416) 226-5171.

The AIR MILES^® Reward Program ("Program") is operated by AIR MILES Loyalty Inc. ("AIR MILES", "us", "our", or "we"). When you enroll in the Program as a Collector of AIR MILES Reward Miles ("Miles"), we licence you to collect Miles by dealing with participating Partner retailers and service providers authorized to issue Miles from time to time ("Partners") and to use the Miles that you have collected for travel, merchandise, gift certificates and other rewards ("Rewards") provided by participating travel providers, manufacturers, retailers and service providers ("Suppliers") that we make available from time to time.

Enrollment, membership and all related benefits of the Program are offered at our discretion. By enrolling in the Program or collecting Miles, you agree that you have read and understand:

• these Terms and Conditions and are bound by all of them, as changed from time to time, and
• you consent to our collection and use of your personal information in accordance with our Privacy Policy (see Committed to your Privacy directly below).

Committed To Your Privacy

We are committed to protecting your privacy. We collect and use your personal information: (i) to administer the Program, including processing your enrollment, rewards and benefits, and detecting and suppressing fraud; (ii) to process your orders, including the issuance of Rewards and Certificates; (iii) to invoice your Accounts and Partner Accounts, as appropriate; to communicate administrative and other information, marketing and offers to you, including on behalf of our Partners and Suppliers; (v) to understand, analyze and develop insights on your responses, needs and preferences from your participation in the Program, transactions with Partners, affiliates and Suppliers, and/or your digital interaction with the Program, its Partners, its affiliates and its Suppliers ; (vi) to develop, enhance, market and/or provide products and services to meet those needs; and (vii) to enable you to participate in promotions and contests. View our Privacy Policy for complete details on how we collect, use, disclose and safeguard your Personal Information, your choices, and the rights you have. If our business is transferred to a new owner, we will give affected Collectors notice before personal information is transferred or becomes subject to a different privacy policy.

Participation In The Program

To enroll in the Program, you must provide us with both a valid mailing address in Canada and a valid email address and you must be at least 16 years of age. If we accept your application for enrollment, we will enroll you in the Program as a collector of AIR MILES Reward Miles ("Collector"), assign you a unique Collector Number and send you an AIR MILES Collector Card ("AIR MILES Card") embossed with your Collector Number.

You may request additional AIR MILES Cards for other members of your household ("Additional Collectors") for which we may impose a fee in our discretion. You may collect Miles under one Collector Number only. All Miles collected by Additional Collectors for whom you have requested Additional Cards will be recorded under your Collector Number.

You may allocate the Miles that you collect to the separate accounts ("Collector Accounts") under your Collector Number that we may establish from time to time.

In case of divorce or relationship breakdown, death, emigration from Canada, duplication error, or with our authorization, you may with our prior consent and upon proper proof and payment of such fees as we may in our discretion impose from time to time, merge your Collector Number with the Collector Number of a family member or member of your household.

The Program, including all Miles, AIR MILES Cards, every certificate or other document which can be exchanged for a Reward ("Certificate") and all rights relating to them, are and will remain our property. You are responsible for all taxes payable as a result of your participation in the Program, including collecting and using Miles and obtaining Rewards. You may not transfer, sell, exchange, give, charge or otherwise dispose of any Mile except in accordance with such conditions as we may prescribe from time to time and upon payment of such fees as we may impose in our discretion from time to time.

You must identify yourself as a Collector and present your AIR MILES Card or provide your Collector Number when dealing with Partners. While similar programs may be offered in other countries, the Program entitles you to collect Miles only from Partners in Canada. We will credit your Collector Accounts only with Miles you collect when dealing with authorized Partners in good standing with us, and only after the Partner notifies us to do so. We are not responsible if a Partner delays or fails to notify us or for any other delay in recording Miles in your Collector Accounts. Some Partner locations may not participate in the Program. We may refuse to record or honour Miles in your Collector Accounts, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded Miles if the issuing Partner does not pay amounts owing to us or tells us to cancel the Miles (for example, because you returned or didn't pay for products or services for which the Miles were issued). Partners will determine the conditions under which they will issue Miles and may change those conditions at any time and without notice. Neither we nor any Partner is responsible for any offer of Miles which is no longer in effect. Any dispute must be settled between you and the Partner.  If you believe that Miles earned from a transaction are missing from your Collector Account, you must notify us after 60 days from the transaction date, and 120 days for Bonus Miles collected through Bonus Offers or through AIR MILES promotions. We may require you to submit documentation to support your claim.

Correct sign-in credentials (collector number & PIN or email address and password) are required in order to access your Collector Accounts and to use your Miles on airmiles.ca, the AIR MILES mobile app or when contacting our Customer Care Centre. Anyone who knows your sign-in credentials will have full access to your Collector Accounts, and may change the address associated with your Collector Number and use Miles recorded in your Collector Accounts. You are responsible for maintaining the secrecy of your sign-in credentials (PIN or password) for all activities that occur using your PIN or password and for notifying us of any unauthorized use of your PIN or password. We are not responsible or liable in any way for any loss arising from your failure to comply with these provisions. Notify us immediately if your AIR MILES Card is lost or stolen. We may from time to time allow you to allocate the Miles that you collect to separate balances within your Collector Accounts and restrict the Rewards available upon the use of Miles from any particular balance.

Cancellation Of Miles for Inactivity

If you are not a Quebec resident: If no Miles are posted to any of your Collector Accounts or used from any of your Collector Accounts for a period of 24 consecutive months, we may cancel the Miles recorded in all of your Collector Accounts without notice or compensation to you.

If you are a Quebec resident: If no Miles are posted to any of your Collector Accounts or used from any of your Collector Accounts for a period of 24 consecutive months, we may cancel the Miles recorded in all of your Collector Accounts. We will send you a written notice to inform you that your Miles will be canceled at a specified date at least 30 days (but not more than 60 days) from the date of the written notice. If no Miles are posted to any of your Collector Accounts or used from any of your Collector Accounts by this specified date, your Miles will be canceled without compensation to you.

Use Of Miles

Miles have no cash, monetary or other value and cannot be converted into any currency. Miles are not actual miles. They count towards travel services, merchandise, Certificates and other Rewards that we make available from time to time.

You may use our Internet website, our AIR MILES Customer Care Centre and our Interactive Voice Response System ("IVR") to use Miles for the Rewards that we make available from time to time through these channels.

You may use Miles in accordance with such conditions and upon payment of such fees as we may prescribe from time to time. The number of Miles recorded in your Collector Accounts and the number of Miles required to obtain any particular Reward are subject to verification by our Customer Care Centre. Once merchandise, gift certificates or gift cards have been booked or ordered on airmiles.ca, no changes, cancellations, exchanges or refunds whatsoever are permitted. All Rewards are offered subject to availability and restrictions imposed by Suppliers. We assume no responsibility for any loss, damage, defect, injury, death or expense relating to any Reward, or for your Rewards not turning out as you expected for whatever reason.

You may use Miles to pay for purchases from participating Partners and Suppliers in accordance with such conditions and upon payment of such fees as we may prescribe from time to time. Visit airmiles.ca for a complete listing of participating Partners and Suppliers and where in-store Rewards are offered and full details as to how to use Miles to obtain a Reward.

From time to time, you may obtain specially designated Rewards by using Miles or by using a combination of Miles and money. We will designate the Rewards to which this feature applies and determine the number of Miles and amount of money required to obtain any particular Reward in our sole discretion.

All references to money in these Terms and Conditions are in Canadian dollars, unless otherwise indicated, and we accept payment of money in Canadian dollars only by way of valid credit card. You are responsible for all taxes applicable to any amounts payable to us. We will determine the applicable taxes on the basis of the province in which you reside, as shown in our records at time of payment.

Additional Provisions Relating To Travel Rewards

The number of Miles required for flight Rewards may vary due to routing and carrier availability, time and date of travel and use of multiple carriers. Suppliers may limit length of stay and impose requirements to complete travel within a specified time after booking. Changes to travel arrangements made after booking are subject to applicable fees imposed by Suppliers and us and any applicable increase in the number of Miles required for the changed travel arrangements. Tickets must be used within one year of original booking and no Miles will be refunded in consequence of a change to travel arrangements once made. You are responsible for and must pay all administration charges, taxes and fees (such as sales, departure and transportation taxes and fees, airport improvement fees and other fees), airline fuel and other surcharges and excess baggage charges, immigration fees, governmental fees and levies, customs charges and passenger facilities charges (including port charges), health or other inspection fees, and other non-ticket costs or charges which may be imposed or collected with respect to Rewards requested by you or through your Collector Accounts. All travel services are arranged by AIR MILES Travel Services Inc., a licensed travel agent in Ontario, British Columbia and Quebec, which may impose its own service fees for arranging travel services. Trip cancellation and interruption insurance is highly recommended to ensure the return of Miles used to your Collector Accounts. Availability of travel-related Rewards may be affected by Suppliers blackout days, seating or space availability or other factors, meaning that seats or space for our Collectors may not be available even though the flight might not be full or the Rewards or Supplier services may not be fully booked. We may without notice alter or substitute airlines or scheduled travel times, omit or alter stopping places and routes, and are not responsible for making connections. We do not guarantee start or finish of travel. All reservations are subject to conditions of carriage, supply, and business of Suppliers which may include exclusions and limitations of liability. Times shown in timetables or elsewhere are approximate and not guaranteed. Schedules are subject to change without notice. We suggest you contact the participating airline in advance to confirm your departure times. We assume no responsibility if you are denied boarding, or your flight is cancelled or delayed. It is your responsibility to ensure you have all necessary travel documents required to enter the countries of your stop-overs and destination and that you are aware of and meet all health requirements of your destination.

Business Collectors

Collectors who collect Miles in the course of making business expenditures may enroll as Business Collectors in the AIR MILES Reward Program. Any individual, sole proprietorship, partnership or corporation which does so and has a valid Canadian address may enroll as a Collector by such individual or sole proprietor, or a partner in such partnership, or a director, officer or purchasing manager of such corporation, (each a Principal) following the procedures described below. Upon doing so, such Collector will be designated as a Business Collector. In addition, we may from time to time, at our option, identify Collectors who we believe have collected Miles in the course of making business expenditures and those Collectors will also be identified as Business Collectors. All Business Collectors will be entitled to the benefits and features outlined below. If we determine that a Business Collector has not been collecting for business purposes for any continuous 12-month period, we may, at our option, designate their business Collector Number as a non-business Collector Number, in which case such Collector will cease to be a Business Collector.

A Business Collector may transfer Miles recorded in its Collector Accounts at the time of transfer to the Collector Account of a Principal, employee or family member of the Business Collector, or any family member of any such Principal, by providing us with written notice from a Principal of each such transfer.

In addition to the two Business AIR MILES Cards that are provided upon enrollment in the Program, a Business Collector may request additional or replacement AIR MILES Card(s) for employees or other representatives of the Business Collector at such cost as we may prescribe from time to time. Each any person (other than the Business Collector itself) to whom any such additional AIR MILES Cards are provided will be an Additional Collector.

To enroll as a Business Collector, you may: (i) complete an enrollment form available from an authorized participating Partner; or (ii) call our Customer Care Centre at 1-888-AIR-MILES and ask to be enrolled as a Business Collector or designate your existing non-business Collector Number as a Business Collector Number.

Limitation Of Liability

Neither we, our affiliates nor any of our or their respective officers or directors have any responsibility or liability for any expense, loss, cost, injury, damage, delay, travel cancellation, accident or any other matter or thing whatsoever (collectively, "Costs"), however suffered or caused (including compensatory, incidental, indirect, special, punitive, consequential or exemplary damages or damages for loss of income or profits), directly or indirectly arising out of or related to (i) the Program or your participation in the Program; (ii) any failure, delay or decision by us in administering the Program or amending these Terms and Conditions or the basis on which you can use Miles; (iii) unauthorized use of your Collector Card, PIN or password; (iv) any offer, representation, statement or claim about the Program, any Partner or Supplier or their products or services, made by a Partner, Supplier or any other person; or (v) the purchase, redemption for or use of any goods or services of Partners or Suppliers, including any travel arrangements or other Rewards, whether made available by us, any of our affiliates, Partners, Suppliers or otherwise. This applies even if we or our representatives are advised of the possibility of such Costs. Partners and Suppliers are not responsible for the Program. Any liability we may have to you or anyone else who obtains the benefit of any Miles you use, under any circumstances, for any negligence, breach of contract or otherwise, is limited to crediting your Accounts with the number of Miles you used in connection with those circumstances, or, if no Miles were used, to a maximum of one-tenth of one cent for each Reward Mile recorded in your Accounts when the liability arose. Use of our website is subject to the terms of use displayed thereon from time to time.

Changes

For current Terms and Conditions and other Program details and information, visit www.airmiles.ca or call our Customer Care Centre.

At any time and without notice, we may:

• make changes to any Reward or to the Miles required to be redeemed for any Reward;
• add, delete, change or substitute Rewards, Partners, or Suppliers (including participating airlines).

We may also change any other aspect of these Terms and Conditions, any  other aspect of the Program (including booking conditions or procedures for using Miles for Rewards), or any Rewards in any respect. For example, but without limitation, we may add, delete, change or substitute time limits for collection, use or redemption of Miles, Certificates or Rewards, conditions or procedures of the use of Miles, the number of seats available to destinations, the number of blackout dates, travel restrictions, the conversion rate of Miles into another exchange unit, the number of Miles which will be earned or collected for a particular transaction or fees we charge for the Program. . Notice will be provided if required by law by posting the amended Terms and Conditions online at www.airmiles.ca or by sending you a written notice to your email or mailing address (if you have provided us with such an address). If you are not a Quebec resident: Unless otherwise required by law, these changes may be made without advance notice and even though changes may affect the value of Miles already accumulated. Your continued participation in the Program after the date of the change will constitute your consent to be bound by the change. If you are a Quebec resident: Notice of these changes will be provided at least 60 days (but not more than 90 days) before a change to an essential term of these Terms and Conditions, the Program or the Rewards comes into force, and at least 30 days before any other change comes into force . The notice will be drawn up clearly and legibly and will set out the new clause or both the amended clause and the clause as it read formerly, as well as the date of coming into force of the change. You may refuse any change by closing your Collector Account without cost, penalty or cancellation indemnity by sending us a notice to that effect no later than 30 days after the change comes into force. Your continued participation in the Program after the 30-day period has expired will constitute your consent to be bound by the change.

Time-Limited Promotions and Offers

We may offer time-limited promotions relating to the Program. These time-limited promotions may be offered, canceled, changed or substituted at any time without notice and do not constitute a change to these Terms and Conditions, the Program or the Rewards.

Breach

If you become bankrupt, commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Program privileges or act in any other way to the detriment of us, our Partners or Suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your Miles and Rewards. If a Mile or Reward expires or is cancelled for any reason, it becomes void without compensation.

General

These Terms and Conditions may be different from what you know about the Program. These Terms and Conditions, together with the documents and other terms and conditions referenced and incorporated herein, constitute the entire agreement between you and us regarding your participation in the Program, your entitlement to collect and use Miles and your entitlement to any other benefits of the Program, and supercede all previous versions. Except as expressly contained in these Terms and Conditions, there are no conditions, representations, warranties, express or implied, statutory or otherwise. When you deal with us over the Internet, you consent to the formation of contractual relations through electronic communications. We are the final authority as to the interpretation of these Terms and Conditions and as to any other questions or disputes regarding the Program or any Reward.

We will not be taken to have waived any of our rights even if we use Miles or honour Certificates when not required. Miles and Certificates have no cash, monetary or other value and cannot be converted into any currency. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions.

If you are not a Quebec resident: The Program, all rules and Terms and Conditions are governed by the laws of Ontario. Unless we otherwise elect, any dispute regarding the Program or these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including tort claims, shall be referred to and finally determined, to the exclusion of the courts, by a single arbitrator. The arbitration shall take place in Toronto, Ontario, in English, and in accordance with Ontario laws. In all other respects the arbitration shall be governed by and subject to the Ontario Arbitration Act. The arbitration shall be conducted in strict confidence with no disclosure to any person of the fact of the dispute or any aspect of the dispute except as necessary for resolution of the dispute.

If you are a Quebec resident: The Program, all rules and Terms and Conditions are governed by the laws of Quebec. Any dispute regarding the Program or these Terms and Conditions, including validity, existence, binding effect, interpretation, performance, breach or termination, and including extracontractual claims, shall be subject to the exclusive jurisdiction of the courts of Quebec. Vous reconnaissez et convenez que la version française des présentes modalités et conditions vous a d'abord été présentée et que vous l'avez examinée, et que vous avez ensuite expressément demandé que les présentes modalités et conditions et tous les documents connexes, y compris les avis, soient rédigés en anglais et que vous souhaitez être lié par la version anglaise des présentes modalités et conditions et que vous acceptez de l'être. You acknowledge and agree that you have first been presented with and have examined the French version of these Terms and Conditions, and that you then have expressly requested that these Terms and Conditions, and all related documents including notices, be drawn up in the English language and that you wish to and agree to be bound by the English version of these Terms and Conditions.

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