Can’t access your Blue Rewards account?
If you’re having trouble signing in, follow the instructions below.
Note: the AIR MILES Program has transitioned to Blue Rewards. You can use your existing login details to access your Blue Rewards account.
Step 1: Determine your sign-in method
There are 2 ways to sign-in to Blue Rewards: Member number with PIN or email address with password.
If you joined after Nov. 9, 2022, or remember converting your sign-in method to email and password, use your email address as your sign-in ID with a password. If not, use your Member number as your sign-in ID with a PIN.
Not sure which method to use? Start with Member number and PIN.
Step 2a: Sign-in with Member number & PIN
- Go to the Blue Rewards sign-in
- Use your Member number as the Sign-in ID
- Click the continue button
- Enter your 4-digit, numerical PIN
- Click the ‘Continue’ button
If you can’t remember your PIN or get an error message stating that “the credentials you entered do not match”, click on the forgot PIN link and follow the instructions.
If you get an error message stating that “your account has been enabled to sign-in with email”, use the instructions from Step 2b.
Step 2b: Sign-in with email & password
- Go to the Blue Rewards sign-in
- Use your email address as the sign-in ID
- Click the continue button
- Enter your password
- Click the ‘Continue’ button
If you can’t remember your password or get an error stating “what you entered does not match our records”, click on the forgot password link and follow the instructions.
