We're sorry for your loss and would like to make this process as easy as possible for you during this difficult time.

 

To transfer Points, complete the Blue Rewards Estate Matters form  and send it to Blue Rewards Customer Support at care@bluerewards.ca or by fax 1-888-378-2332.

 

Please include one of the following documents:

• A government-issued death certificate
• A statement of death from a funeral home

 

For more information, please see the Blue Rewards Terms and Conditions .

 

If you encounter any difficulties, please contact us

We never want our Members to miss out on rewards.

• As long as you have earned or redeemed Points within the last 24 months*, your account will remain active.
• If you have not earned or redeemed Points in the last 24 months*, your account will become dormant, and your Points will be removed.

 

When possible, we will notify you by email and web alert no more than 60 days before your account becomes dormant. Please make sure your email address is up to date in your account profile so we can contact you.

 

* “The last 24 months” includes your program activity as an AIR MILES Collector, before the transition to Blue Rewards. Miles that were earned or redeemed in the past 24 months will also ensure your account stays active.

We are sorry to see you go.

If you want to permanently close your Blue Rewards account, please contact us . 

Yes! You can send Blue Points from your account to another account. You'll need to provide the recipient's Member number and full name exactly as it appears in their Blue Rewards profile.

 

A few things you need to know before transferring:

• Only the individual whose name the Member Number is assigned to can authorize the transfer of Points from their Member Account(s).
• Points will be transferred to another account at a fee of $0.15 per 16 Points, plus applicable taxes (unless otherwise advertised).  Taxes will be calculated based on the address associated with the Member profile of the Member Number from which the Points are transferred.
• Transferred Points will immediately be posted to the recipient Member Account.
• Transferred Points are excluded from the calculation of eligible Points required for any tier status and do not count towards the recipient qualifying for Gold or Onyx ® statuses (only applicable to Members that enrolled in the AIR MILES Reward Program prior to June 1, 2026).
• Once a transfer is complete, it is final. There are no refunds on transferred Points.

 

If you would like to gift Points, please contact us .

Yes!  Member accounts under the same exact full name, or containing the same address in the Member profiles, can be merged at no cost.

 

A few things you need to know before merging:

• Only the individual whose name the Member Number is assigned to can authorize the merger of Points from their Member Account(s).
• Points will be merged with another account at a fee of $0.15 per 16 Points, plus applicable taxes (unless otherwise advertised). Taxes will be calculated based on the address associated with the Member profile of the Member Number from which the Points are transferred.
• Transferred Points will immediately be posted to the recipient Member Account.
• Transferred Points are excluded from the calculation of Eligible Points required for any tier status and do not count towards the recipient qualifying for Gold or Onyx ® statuses (only applicable to Members that enrolled in the AIR MILES Reward Program prior to June 1, 2026).
• Once a merge is complete, it is final. There are no refunds on transferred Points.

 

If you would like to merge your account with another account, please contact us .

If you already have an AIR MILES card, you can keep using it as long as you’d like. Your Collector number will stay the same but will be called “Member number” going forward.

 

If you would still like to order a new Blue Rewards card, click here . You'll receive your new card within 2-3 weeks.

 

For the smoothest experience, we recommend downloading the Blue Rewards app if you haven't already. Your digital Blue Rewards card is refreshed and ready to use.

We'll help you recover your email address.

 

If you are using Member number and PIN to sign into your Blue Rewards account:

1. Visit bluerewards.ca and select "Sign-in"
2. Enter your Member number and click "Continue"
3. Click on "Forgot PIN" and complete next steps

 

Once you have recovered your PIN, you will be asked to set up email and password credentials and, will be prompted to provide a Canadian phone number (of the primary account holder) to receive a verification code. Moving forward, you will use your email address and password to log into your Blue Rewards account. 

 

Please make note of your recovered PIN. While you won't need it to log into your Blue Rewards account, you will need this if you call Customer Care.

We'll help you recover your email address.

 

If you are using email and password to sign into your Blue Rewards account:

1. Visit bluerewards.ca and select "Sign-in"
2. Select "Recover my sign-in ID"
3. Select "Recover my email" and complete the next steps

 

If you are using Member number and PIN to sign into your Blue Rewards account:

1. Visit bluerewards.ca and select "Sign-in"
2. Select "Your profile" and then "Update my profile"
3. Select "Email address" within Member information

We'll help you get your password back:

1. Visit bluerewards.ca
2. Sign in to your Blue Rewards account with your email address.
3. Select "Forgot password" and complete the steps within 24 hours.

1. Visit bluerewards.ca, select sign-in, and follow the prompts using your AIR MILES®™ login credentials.
2. If this is your first time signing in since the transition to Blue Rewards, you may be asked to confirm or set up email and password credentials. To do this, you will be prompted to provide a Canadian phone number (of the primary account holder) to receive a verification code.
3. Moving forward, you will use your email address and password to log into your Blue Rewards account. 
4. If you have an AIR MILES PIN, please make note of it. This will also be your Blue Rewards PIN. You will need this if you call Customer Care.

 

You must have an email address and telephone number to access your Blue Rewards account. This is the best way to keep your account and Points safe.

 

Having trouble? Scroll down further for instructions on how to recover missing information like forgotten password, email address, or Member number.

1. Visit bluerewards.ca and sign into your Member account.
2. Select "Your profile" and then "Profile"
3. Select "Reset PIN" under "Telephone PIN"
4. Set your new PIN and submit

If you have lost your Member number, please contact us .

We're sorry you are having trouble signing in.

 

If you forgot your sign-in ID :

1. Go to bluerewards.ca and click "sign-in"
2. Select "Recover my sign-in ID"
3. Choose from "Recover my member number" or "Recover my email"

 

If you forgot your password , continue here: https://www.bluerewards.ca/en/profile/change-password.html

 

If you forgot your PIN , continue here: https://www.bluerewards.ca/en/profile/forgot-pin.html

 

If you are locked out of your account:

Your account will be locked after multiple failed attempts at logging in to protect your account.  Please check the email associated with your Blue Rewards account for instructions on how to unlock your account.  Please complete the steps within 24 hours.

 

If you encounter any difficulties, please contact us

We're sorry to see you go and hate to see you miss out on Program news, promotions and offers.

To unsubscribe from Blue Rewards Marketing Communications, you can click the "unsubscribe" button at the bottom of your email or:

 

1. Sign into your Blue Rewards account.
2. Select "Your profile" and then "Update my profile"
3. Click "Member Information" and toggle the email opt-in to "Off"

If you are using email and password to sign into your Blue Rewards account and you know your password:

 

1. Visit bluerewards.ca and sign into your Member account.
2. Select "Your profile" and then "Update my profile"
3. Select "Change Password" under "Member Information".
4. We will send you an email to reset your password.  All steps must be completed within 24 hours.

 

If you are not already using email and password to sign into your Blue Rewards account,

navigate to the sign in page on bluerewards.ca or on the Blue Rewards app, attempt to sign in and you will be asked to set up email and password credentials.  To do this, you will be prompted to provide a Canadian phone number (of the primary account holder) to receive a verification code.

1. Visit bluerewards.ca and sign into your Member account.
2. Select "Your profile" and then "Update my profile"
3. Navigate to "Profile information" and click “Edit”.
4. Make the desired changes, then click “Save”. 

To change the email address associated with your account, please contact us .

 

Please note, if the email address you want to use is already linked to another Blue Rewards account, it cannot be used as the primary email address for your Member account. In this situation, you can either provide a different unique email address or contact us  to verify that the email address belongs to you or someone you know.

Please submit your missing Points claims online via the Blue Rewards website or App. 

For web, visit bluerewards.ca, navigate to help > self-serve tools > missing points.

You can access your Points balance and transaction history one of two ways:

 

On the Web:

• Visit bluerewards.ca and sign into your Member account
• Your balance and recent transactions can be seen here
• For more transaction history, go to “Your Profile”, “Transaction History”

 

In the Mobile App:

• Your balance is visible on the landing screen of the Blue Rewards app
• For transaction history, tap the “Transactions” tab

We're sorry this happened to you. We're here to help. Please take the following steps:

 

1. Change your Blue Rewards password immediately. Please ensure your user name and password combination is not used on any other sites.
2. Lock your account

• Select "Your profile" and then "Profile"
• Select "In-store Redemption Lock" and slide the toggle to lock your account.

 

If you encounter any difficulties, please contact us

You can chat with us or call us: https://bluerewards.ca/en/support-centre.html#contact-us

The Blue Rewards Program collects personal information for the purposes described in the Privacy Policy, including:

 

• To administer the Blue Rewards Program
• To communicate information to you and to enable you to participate in marketing and promotional opportunities that are available to you
• To improve the products and services of the Blue Rewards Program and its Partners

 

To learn more about managing your preferences for digital advertising, please refer to our Privacy Policy or Contact Us for more details.

No!  Blue Rewards does not share your email address with other companies.  We use your email address to keep you informed about the program, Partners and to help you get the most out of the program.

To learn more about our privacy policy, click here .

 

®™ Trademarks of AM Royalties Limited Partnership used under license by BMO Blue Rewards, Inc.

Blue Rewards and the Blue Rewards logo are trademarks of Bank of Montreal, used under license by BMO Blue Rewards, Inc.